Refund Policy

Physical Products

Physical products bought from the WhiskAtHome shop may be returned within 14 days of delivery, provided they are unused, unopened, and in their original condition and packaging. To start a return, please use the Contact page form within that 14-day window and include your order details and the reason for the return.

Damaged or Wrong Items

If an item arrives damaged, or if you receive the wrong item, please use the Contact page form as soon as you notice the problem, and within 14 days of delivery where possible. Please describe the problem and, if you can, include a photograph of the item and its packaging. A replacement or a refund will be offered for the affected item once the problem has been confirmed.

How to Request a Refund

To request a refund, use the Contact page form and include your order number, the product name, and the reason for your request. You will receive a reply with return instructions where a return is needed. Please do not send an item back before receiving those instructions.

Refund Method and Timing

Approved refunds are issued to the original payment method used for the order. The time taken for the refund to appear depends on your bank or payment provider. Return postage is your responsibility unless the item arrived damaged or wrong, in which case return postage will be discussed with you as part of resolving the issue.

Digital Content

Digital content, where offered, is not refundable after it has been downloaded or accessed, unless the content is faulty or not as described. If digital content does not work as described, please use the Contact page form and describe the problem so it can be reviewed.

Contact

For any question about a return or refund, please use the Contact page form.